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Problems logging in?
Can't login? If you get the 'Login Failed' page when you try to login follow the instructions on screen which are as follows:
- Your password is case-sensitive. Please ensure you do NOT have CAPSLOCK on by mistake.
- Select the option to reset your password, it'll be emailed to you immediately. If you don't receive it within 10 minutes check your email client's junk mail folder.
- If you still can't login with your new password follow the link to the login troubleshooter and step through the on-screen instructions.
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| | Alex (sdcchurch.org.uk) | 13/07/2010 16:15 | | It's not so much that I can't login, but on numerous instances, I click on the web office link, key my password in the dialogue box that appears, then for some reason, am taken to another page to retype the password.
Wouldn't it make sense that, if I'm already logged in to my website, when I click on the 'Web Office' link am just taken straight through to Web Office? Does it make any difference which browser I'm using (mine's Firefox) although FF is frequently used now?
| | | Malcolm Egner (www.risingbrook.org) | 18/07/2010 10:53 | | We have numerous instances of people who login and their login is not accepted. It happens to me even when I am ultra careful in typing in the login correctly. Of course there will be times when logins are mistyped, but there are a good number of times when it is entered correctly and it is not accepted.
| | | Denise Matthews (holytrinitydeanshanger.com) | 26/07/2010 13:46 | | Most people are having problems logging in because of 'cookies'.This causes them to give up and not use the site, is there any answer to this?
| | | Justin Ruffell-Ward - Insight Support (shareinsight.co.uk) | 27/07/2010 12:32 | | If you are logged in automatically then you'll be asked to login when entering the Web office as an extra security measure, this is to stop someone else on your machine entering the Web office with your account. You are also asked to login if coming from a secure page i.e.https
Using cookies is a standard way on websites to record users login. In Internet Explorer only ramping the "Privacy" settings up to High (the default is "Medium" which is two levels below this)would block our cookies. It's possible for 3rd party software e.g.zone alarm, Norton etc, to interfere though but then your site address can be added to them to verify it.
| | | Harry Macdonald (www.smb.org.uk) | 16/08/2010 15:58 | | There is still something wrong with the log-in process. Every time I try it fails first time, then I need to do it again and again to go into Weboffice.
And I mean (almost)every time! The only time I can get straight in is if I have only just started up my PC. I think there is something about the PC going to sleep process that is corrupting the log in process.
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