Top Common Questions

Publisher   What are Tags? Why does my article display as a link, rather than the full article? How do I create a link? How do I change the order articles are listed?

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Calendar   Can I edit the details of an event within a recurring series? Can I extend the length of time my event series runs for?

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Rotas (Schedules)   Can I change the time period before an event, that the rota reminders will be sent? Users aren't receiving their Rota email reminders, why not? Can I change the details in Rota email reminders?

See all Rota/Schedules help

Address Book   Why don't my users appear in the address book? Why are some people displayed in grey in the printable address book? How do I display a member with a different surname to the family name in the address book?

See all Address Book help

Forums   Acceptable Usage Policy How do I remove a post from a forum discussion? How can I stop spam being posted in our forums?

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Multimedia   How do I create a link to download an audio/video recording What document file types can I upload? What are the storage limits for Audio and Video media? How do I embed a Video into a page?

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Membership Manager   Problems logging in? Changing your password or contact details Why can't I access all areas of the Web Office? Customising your site's registration form

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Mailing   How do I change the sending email address of site system emails? When I download the CSV contact list within Mailing it doesn't display? I can't see the one per family option when exporting address labels, why?

See all Mailing help

See all Podcasting help

Blog   Why are my blog posts repeated?

See all Blog help 

Themes   How do I remove options from the drop-down navigation menu? How do I change the width dimension of my website? Can I stop the group/section title repeating itself on the drop-down navigation menu? How do I upload a flash animation (.swf file) ?

See all Themes help

Shop   Can I make a Phone number mandatory on shop orders? Can I add fields to the shop search? View what payments a user has made on your web site Problems removing payment card

See all Shop help

See all Attendance Tracker help

Organsiation Directories   How do I display images, events etc for an organisation? How do I store extra information about an organisation?

See all help on Organisation Directories

Analysis   How do I add Google Analytics to my web site? Selecting the information you wish to export from a query

See all help on Analysis/Query

Polls   I've published a poll but it doesn't display on the web site?

See all help on Polls

Resource Booking   Who can book resources? Why is the 'Resources' tab greyed out when I have full permissions?

See all help on Resource Booking

Payment Groups   How can I see the conferences a user has registered for? Charges for using the Payment Groups feature Capturing extra information for a conference registration How do I make a delegate a member of another group?

See all help on Payment Groups

Billing   Which payment methods do you accept? Why is there a £5+VAT or paying by Standing Order? How do I change my payment plan? How do I change the card that is being billed? Can I pay by Direct Debit?

Miscellaneous   How do I change the navigational structure of my web site? How do I stop my browser blocking Pop-up windows? Can I extend the session timeout? How secure is my web site?

See all Miscellaneous help